Network Transactions
Network Ticket Sales
Network Ticket Sales enables authorized resellers who are provided with the ticketing software to sell and print general admission or reserved seating tickets to specific programs or events.
Their access to the ticketing program would normally be restricted to the Network Transaction menu item only.
Access permissions for specific menu items are set in Maintenance > User Maintenance > Actions and access to specific programs or events are set in Maintenance > User Maintenance > Rights.
From the main menu bar select
Click on the Browser button to bring up the main event listing.
Select the required event and click on Seating Chart to bring up the seating chart for reserved seating events or the Quick Ticket button for GA events or if selling reserved seat tickets by the Best Seat Selection method. (The Seating chart button will be greyed out if the event is GA event)
Select the seat(s) in the chart and add them to the Shopping Cart by clicking on the OK button in the top right hand corner.
OR
If the event is a General Admission event, the Best Seat Selection box will pop up.
Enter the number of tickets required in the Qty field.
Select the Section in which the tickets are required from the drop down list.
Select the ticket price from the Price Level drop down list.
Click on the Browser button if you wish to exit the Best Seat Selection window and go back to the Event Browser.
OR
Click on the Basket button to add the selected seats to the Shopping Cart and continue adding more tickets.
Click on the Browser button in the Sales/Voucher window.
OR
Click on the Complete button to complete the transaction immediately and print the tickets.
OR
Click on the Close button to quit the form.
If you wish to remove a seat from the Cart, select the seat and click on the Cancel button.
To remove all seats in the list, click on the Cancel all button.
To add additional seats to the Cart from an event where you have already added tickets, highlight the event in the upper frame, then click on the Seating Chart button to select additional seats.
To add additional seats to the Cart for a different event, click on the Browser button and the event list will be displayed. You can add tickets from any of the listed events.
If you wish to apply modified prices or any per ticket fees, click on the Modify button and select a rate from the Discount drop down box.
Note that modified prices or per ticket fees will only appear in the drop down list if specifically enabled in Maintenance >Rates > Enabled Rates of Events on Network (which will also make the modified prices available to online customers).
To apply any extra charges to individual tickets being sold, (transaction charges can be added separately later) select the charge from the Extra charge drop down box.
If you wish to enter a new charge that is not listed, click on the button at the right of the box.
The window will appear where you can enter new details.
When setting up any new charges, ensure that Service charge is selected in the Type drop down list.
Check the Credit card sales checkbox if the customer is paying by credit card and enter the customer’s credit card details. The customer’s name and address details will be automatically added to your customer database.
If the customer is NOT paying by credit card, uncheck the Credit card sales checkbox and check the Customer data checkbox instead. Enter the name, address and phone/email details as required for the customer.
If the customer is paying with a previously purchased Gift card, click on the Pay by gift card tab and enter the card number.
To add any extra charge to the transaction, select the appropriate fee from the Extra charge drop-down box.
If you wish to enter a new charge that is not listed, click on the button at the right of the box. The s window will appear where you can enter new details.
In the Print section:
- Check the Ticket radio button if you wish to print the tickets immediately or will be mailing out the tickets to the customer (if Mail out checkbox is also checked).
- Check the Credit Card radio button if the customer will be picking up the ticket(s) at the venue box office by presenting the credit card that was used to make the purchase.
If the ticket(s) will be picked up by another person who is NOT the holder of the credit card that was used to make the purchase, check the Details if collected with a different name checkbox and fill in the name and card number of the person who will be picking up the tickets. Note that this card number is not used to process any transactions. The person presenting the credit card with these details will then be able to pick up the ticket at the venue box office.
Check the Print label checkbox if you wish to also print a address label at the same time the tickets are printed.
Check the Mail out checkbox if you wish to print the tickets that have been sold at a later time. The print receipt and Print address checkboxes will become greyed since you have the option of checking these boxes when you print the tickets later via Ticket transactions > Mail Out Tickets.
Any time you exit the system and still have remaining mail out tickets to be printed, the system will ask you whether you wish to print mail out tickets before exiting the system.
To add a Service charge to the transaction, select the appropriate fee from the Service charge drop-down box.
Click on the Accept button to complete the transaction. The seats will be sold and will appear red in the seating chart.
Card Tab This is reserved for future development.
