Videos

The videos below take you through step by step some of the main aspects of the ticketing program.

These videos open up in full screen size rather than a smaller web video player to make then clearer to read, but the downside is they will take longer to load in your browser, so please be patient.

Please note that since the ticketing program is constantly being upgraded and enhanced, some text and field names displayed in the videos may not correspond exactly with the text and field names displayed in the current version of the program.
Please refer to the web based support pages for the most up to date operational guidelines.

Right click on the video name to download the file for later viewing.

Setting up your events

Setting up your performances - reserved seating

Setting up your performances - general admission seating

Accepting reservations, selling or releasing tickets back to the system

Selling reserved seat tickets - Best available method

Selling reserved seat tickets - from seating chart

Selling tickets via a Gift card/Flex Pass

Selling general admission tickets - quick transactions

Selling tickets on the network(web) - Best available

Issuing refunds for box office ticket sales

Issuing refunds for Network ticket sales made via exchange voucher

Printing Network sales tickets made by exchange voucher

Setting up season subscriptions

Season tickets - taking reservations without deposit

Season ticket sales - cash

Season tickets - issuing refunds

Season tickets - reprinting tickets

Selling gift cards/Flex Passes

Maintaining your customer database -merging duplicate names